Slide 1

Student Resources

Useful forms for Students

• Complain and Appeal Form
• Withdrawal Application form
• Student Code of Conduct
• Deferment Application Form
• Release Application Form
• Refund Application Form
• Leave Application Form
• Internal Course Transfer Form
• Change of Contact Details Form
• Information Request Form

From the moment students accept their offer until they graduate, CIET provides tools and assistance to help students make the most of their time in Australia. CIET goes out of its way to make students feel at ease and help them acclimate to their new surroundings. We get in touch with students on a regular basis to gather feedback on their CIET experience, and we strive to improve and expand our offerings. As a result, there is a supportive and safe environment, which is crucial in ensuring that every student may reach their full potential.
These are some support services that the CIET offers to its students:

Student support officers

Canberra Institute of Education and Technology understands that there are general or personal circumstances that may adversely affect overseas student’s education in Australia. CIET has a range of useful links and contacts ranging from student support, academic/learning and personal/social issues. These resources are available to support overseas students in adjusting to study and life in Australia. An orientation program will be compulsory for all students prior to commencing their course. The Orientation is a great way to meet other students, tour the College and familiarise yourself with the facilities and resources available and meet the team of dedicated staff that will support you through your learning journey. Information provided will include but is not limited to:

• support services available and how these can be accessed
• English language and study assistance programs
• relevant legal services
• emergency and health services
• policies and procedures
• requirements for course attendance and progress
• information on employment rights and conditions

CIET offers a free training support service available to all students who have any questions or difficulties regarding their current training or future career development. Trainers will be able to provide students with the information they need to help them achieve their own academic and career path. We will respect your right to privacy. Any information disclosed will remain strictly confidential. Students have access to the Student Support Officer to gain advice and guidance on personal or social issues. Where the issues are identified of a more sensitive nature which is affecting student study and stay in Australia such as but not limited to:

• Depression
• mental Stress
• personal issues or traumatic events that occurred requiring professional help

The referral to an external professional counselling service will be provided. CIET offers a free referral to specialists in the field.

A critical incident is a traumatic event or the threat of a traumatic event that occurs either within Australia or within the student’s home country and which causes extreme stress, fear or injury. The term critical incident is very diverse but includes such events as:

Missing student, Fire/storm/natural disaster, Assault/shooting, Domestic violence, sexual assault, drug or alcohol abuse, missing relatives especially parents or siblings, Natural disaster, Political change, Acts of war or other conflict or Religious persecution.

Jashanpuneet Kaur Hanzra, Nikita Meghani

Student Support Officers, CIET

Connect with student support officers at P: 02 6170 3300 E: support@ciet.edu.au

Orientation program

The CIET’s orientation programme, which is available to all new students upon their arrival at the CIET, is an important part of our support services. We provide information on all elements of CIET’s functioning and culture during this conference. The student Welfare Officer speaks to students about their role in providing information and support in areas such as adjusting to a new culture, dealing with relationship and family issues, dealing with homesickness, stress or depression, time management, and motivation during the orientation programme.
Students learn about the Support Services available to them, the climate conditions in the ACT, CIET regulations and procedures, and other information that will help them have a safe and comfortable stay in Australia during the orientation session.

Emergency contacts and other useful information

Provide reference services for accommodation. How to find a place to stay is well-informed.
Students are told about the process and sent to the Immigration office for renewal. The website www.immi.gov.au is recommended.

• Provide reference services for accommodation. How to find a place to stay is well-informed. 
• Students are told about the process and sent to the Immigration office for renewal. The website www.immi.gov.au is recommended.
• Counsellors deal with homesickness.
• Legal services; free legal help, such as that provided by Legal aid.
• Application for a tax file number: The information and help about the procedure and Australian Taxation Office’s website, www.ato.gov.au.;are provided to the students.
• Working part-time: Advice on how to find available jobs on numerous websites, such as www.seek.com.au and others.
• Concerns about money
• Community Organisations
•  Student social outings like Barbecues, excursions to area sights, and participation in community activities.
• Code of Conduct for Students

Helpful Contacts

Student information

CIET has a multitude of tools available to help and educate Academy students. This information flow starts when a student expresses an interest in studying at the CIET and continues until the student leaves Australia with a certificate. The materials provided are intended for student support and include, but are not limited to:

• Website content orientation sessions
• Students’ handbooks
• Agreements between students
• a guide to making referrals
• Codes of conduct